Shipping Terms and Conditions

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. Orders for items that are on back-order will be held until the product can be obtained from the manufacturer. If a back-order cannot be fulfilled, we will notify you by email.

 

Delivery Location

Items offered on our website are primarily available for delivery to addresses in the UK. We will still ship orders outside of the UK with respect to manufacturer restrictions.

 

Shipping Costs

Shipping is provided through Royal Mail, with costs calculated and displayed at time of checkout using the postal code provided.

 

Free Economy Shipping Options (UK Only)

For customers in the UK who qualify for free shipping based on their order value we will usually use Royal Mail 48 for orders between £30 and £39.99, and Royal Mail Tracked 48 for all orders over £40.00. These shipping options will be automatically calculated in the cart and no codes are necessary to redeem the offer. 

Some items which are too large to be sent using these services may be sent by courier at our discretion. We also reserve the right to use the most appropriate shipping method applicable for the items being ordered. 

 

UK SHIPPING OPTIONS

Royal Mail Standard - usually takes 1-3 working days after the date of dispatch. This is an estimated delivery window and can take longer sometimes.

Royal Mail Economy - usually takes 3-5 working days after the date of dispatch. This is an estimated delivery window and can take longer sometimes.

Royal Mail Tracked 24 - usually takes 1-2 working days after the date of dispatch and offers full tracking information, which can be checked on the Royal Mail website. This is an estimated delivery window and can take longer sometimes.

Royal Mail Tracked 48 - usually takes 2-3 working days after the date of dispatch and offer full tracking information, which can be checked on the Royal Mail website. This is an estimated delivery window and can take longer sometimes.

Royal Mail Next Day - is a guaranteed next working day delivery from date of dispatch. Please, note that orders dispatch on a Friday would be delivered next Monday unless Royal Mail Saturday Special Delivery is selected as shipping option.

 

Local Pickup

If local pickup is selected as a shipping option, the item will be available for pickup from our location in Hull. You will be contacted as soon as your order is processed regarding a time and location the pickup can be made.

 

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately through the contact page.

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